DCS Security: (813) 949-6500
DCSI, Inc. — 128 W. Lutz Lake Fern Rd, Lutz, FL 33548. Office hours for sales and service; monitoring staffed around the clock.
The fastest route for anything urgent, and the only one worth using for an active alarm.
Good for quote requests, drawings, and anything with an attachment. Not for emergencies.
A staffed office on the Hillsborough–Pasco line, just north of Tampa.
(813) 949-6599
Still used for permits, HOA paperwork, and some builder documentation.
Office Hours
- Monday
- 8 AM – 5 PM
- Tuesday
- 8 AM – 5 PM
- Wednesday
- 8 AM – 5 PM
- Thursday
- 8 AM – 5 PM
- Friday
- 8 AM – 5 PM
- Saturday
- Closed
- Sunday
- Closed
Alarm monitoring runs 24/7, every day — including nights, weekends, and holidays. Office hours apply to sales, scheduling, and service calls.
Finding the Office
128 W. Lutz Lake Fern Rd, Lutz, FL 33548. West Lutz Lake Fern Road runs east–west between US-41 and the Suncoast Parkway, so most people come in from one of those two. The county line runs through this area, which is why the office serves Hillsborough and Pasco equally — Wesley Chapel, Land O' Lakes, and Odessa are all closer than downtown Tampa.
Open in Google Maps →Mailing and service address are the same. Coordinates 28.1512, -82.4617.
Which Reason Are You Calling For?
One number handles all of it, but knowing what to have ready makes the call shorter.
You want a quote on a new system
Call or use the contact form. Have a rough idea of the property — square footage, number of exterior doors, single or two story, and whether you want cameras. We'll schedule someone to walk it.
Your alarm is going off right now
Call the office number. Have your passcode ready. If we have already reached you and you gave a valid passcode, the alarm is cancelled — you do not need to call back to confirm.
Your panel is beeping or showing trouble
Not an emergency, and usually a low battery or an AC loss after a storm. Call during office hours; the customer service page covers what to check first and what to have ready when you call.
You need to change who we call
Call the office. Changes to a call list have to be verified against the account, which is exactly why they cannot be done by email from an address we cannot confirm.
You're a builder, board member, or business
Call or email, and say so up front — commercial and community projects get scoped differently and are worth routing correctly on the first call.
Prefer to write it down? The contact form reaches the same office. Already a customer? Start here instead.
Contact Questions
What is DCS Security's phone number?
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(813) 949-6500. That number reaches DCSI, Inc. in Lutz, Florida — the company most people mean when they search for “DCS security” in the Tampa Bay area. It is the number for sales, scheduling, service, and active alarms.
Where is the DCS office located?
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128 W. Lutz Lake Fern Rd, Lutz, FL 33548. The office sits on the Hillsborough–Pasco county line just north of Tampa, and it is where both the business and the alarm monitoring center operate from.
What are DCS Security's hours?
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The office is open Monday through Friday, 8:00 AM to 5:00 PM, for sales, scheduling, and service calls. Alarm monitoring is separate and runs 24 hours a day, every day of the year, including nights, weekends, and holidays.
Can I reach DCS after hours?
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Alarm monitoring is staffed around the clock, so an alarm signal is always handled regardless of the time. Office functions — quotes, scheduling a technician, billing questions, account changes — are handled during business hours. If you call after hours about a non-emergency, the fastest path is to leave a message with your name, address, and callback number.
Is DCSI the same as DCS?
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Yes — DCSI, Inc. is the legal name, and “DCS” is how customers and referrals routinely shorten it. Same company, same office, same number: (813) 949-6500.
More on DCS
DCS Security Systems
What a DCS alarm system includes, how an install actually runs, and what the equipment does.
DCS Alarm Monitoring
The in-house monitoring center in Lutz — what happens in the first ninety seconds after a signal.
DCS Camera Systems
CCTV and IP cameras, recording and retention, remote viewing, and video verification of alarms.
DCS Commercial Security
Business alarm systems, access control, gates, and community security for HOAs and CDDs.
DCS Customer Service
Already have a DCS system: service calls, false alarms, call-list changes, moving, and trouble codes.
DCS App & Remote Access
Arming from your phone, finding which app your panel uses, and what to do when a login fails.
Is DCS Legitimate?
How to verify any Florida alarm company — license lookup, physical address, and who answers the alarm.
What Does DCS Stand For?
The name, where it comes from, and the many unrelated things also called DCS.
Call (813) 949-6500
Sales and service during office hours. Monitoring, always.